Refund Policy

This policy applies to contractors who subscribe to a paid plan on Uppatch. Customers using Uppatch to find service providers are not subject to any subscription or payment obligations.

What Your Subscription Covers

Your subscription gives you an active business profile on Uppatch. While subscribed, your services are listed, your profile is discoverable, and you can be matched with customers in your area via our WhatsApp chatbot. When a match is made, customers receive only your contact details and listed services — your exact location is never shared or exposed to customers. Location data is used solely to match you with nearby customers.

Subscription Plans

Uppatch offers subscription-based plans that give contractors access to profile listing, service discovery, and customer matching features. By subscribing, you agree to pay the recurring fees associated with your selected plan. Subscriptions are billed on a recurring basis (monthly or annually), depending on the plan selected at the time of purchase.

Automatic Renewal

All subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. By subscribing, you authorize us to charge your payment method automatically through our payment provider, Paystack.

Cancellation Policy

You may cancel your subscription at any time. Please read carefully before cancelling:

• Cancellation will stop future billing immediately
• Once you cancel, your subscription will not be recoverable. Your business profile, listed services, ratings, scores, and all related data will be permanently and automatically deleted — this cannot be undone
• No further charges will be made after cancellation

Refund Policy

All subscription payments are non-refundable once processed.

Refunds will only be issued under the following circumstances:

• Duplicate or accidental charges
• Proven billing errors on our side

We do not provide refunds for:

• Partial use of the subscription period
• Failure to cancel before the renewal date
• Change of mind after purchase
• Low match volume or dissatisfaction with customer leads

Failed Payments

If a payment fails:

• We may retry billing automatically
• Your profile may be suspended and hidden from customers until payment is successfully processed

Changes to Pricing

We reserve the right to update subscription pricing at any time. Any changes will be communicated in advance and will take effect at the start of your next billing cycle.

Contact & Support

If you believe you were charged in error or need assistance with your subscription, please contact us on WhatsApp: